Frequently asked questions

Aquelia stands 27 inches tall with the lid and is 9 inches in diameter. The lid is 2 inches, the upper chamber 12 inches and the lower chamber 13 inches. On the Walnut Stand it stands about 33 inches. The lower chamber holds 3 gallons.

Usually not. Most US upper cabinets sit about 18 inches above the counter, and Aquelia is 27 inches tall, plus a little headroom to lift off the lid and refill the top. Plan for an open stretch of counter, a kitchen island, a sideboard or a bar cart.

Keep it out of direct sunlight. As with any clear vessel holding water, sustained sun can encourage algae growth. A bright spot without direct sun is ideal.

Each chamber is molded and then finished by hand. Small bubbles, ripples or variations are a natural part of that process and make every Aquelia slightly different from the next. They don't affect performance.

About once a year, or whenever flow slows, take the filters out and scrub them lightly under running water with a plain, soap-free scouring pad. Re-prime them, reinstall them, and you're done. Our Setup & Care Guide walks you through it.

One set filters up to 6,000 gallons. At 1.5 gallons a day, that's roughly 10–11 years. When water no longer flows through the filters after cleaning, it's time for a new set.

For up to two weeks, seal them in a bag in the fridge, and never freeze them. For longer storage, let them air-dry completely over several days, then seal them airtight. Fully dry filters have an indefinite shelf life.

The included black carbon elements are built for broad-spectrum filtration. If fluoride is a priority where you live, add the optional AF-2 Arsenic & Fluoride Reduction Elements. They sit beneath the black carbon elements as a dedicated second stage.

Yes, Aquelia works with fresh water from wells, rain or springs. We recommend testing your well first. Heavy sediment shortens filter life, so a simple sediment pre-filter helps. It is not designed for salt water. Contact us and we'll help you plan your setup.

No. Unlike reverse osmosis, gravity carbon filtration leaves naturally occurring minerals such as calcium and magnesium in your water.

Clean, soft and quiet. Nothing is added, and because water rests in glass rather than plastic, there's no plastic aftertaste.

Neither. Aquelia runs on gravity alone. Nothing to plug in, nothing to install, and it keeps working during power outages.

No. The filter elements were tested by SGS, an independent laboratory, using NSF/ANSI test methods. The full results are on our Lab Results page, but the system itself is not NSF certified, and we won't claim it is.

Glass travels in protective, glass-safe packaging, but if anything arrives chipped or broken, email help@aquelia.com with photos within 7 days of delivery. We'll send a replacement part free of charge, with no return needed.

Live with Aquelia for 30 days. If it isn't right for your home, return it within 30 days of delivery for a full refund of the purchase price. Email help@aquelia.com to start a return.

Yes. Glass chambers, lid, spigot and stand are covered for 2 years against manufacturing defects. Defective parts are replaced free. Filters are consumables, and accidental breakage isn't covered.

We ship to addresses in the United States, and shipping is free on every order with no minimum.

Orders leave our US warehouse within 1–3 business days. Delivery usually takes another 2–5 business days. You'll get a tracking link by email when your order ships.

Email help@aquelia.com as soon as possible. If your order hasn't left the warehouse, we'll change or cancel it. Once it has shipped, our 30-day guarantee still applies.

Use the tracking link in your shipping email, or see our Track Your Order page.

Clean them yearly and replace the set when water no longer flows after cleaning, usually after around 6,000 gallons. Many owners keep a spare set dry and sealed in a cupboard.